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To manage telecommuters effectively, you need to pay special attention to communications skills. But many of the techniques designed for managers who supervise telecommuters can also help foster more productive relationships with employees who don’t usually work from a remote location. For example, formulating clear objectives and setting specific goals: when managers become more proficient in these skills, all workers benefit. This article describes the telecommuting labs that Merrill Lynch has established; the labs enable managers and workers to try out an alternative work arrangement before making a commitment to it. Various software tools that help managers communicate more effectively with telecommuters are also discussed.
